How to Begin Your Transformation Journey
A structured process designed to ensure clarity, alignment, and successful outcomes from our first conversation onwards.
Our Engagement Process
A transparent roadmap from initial conversation to transformation partnership
Initial Consultation
Our journey begins with a complimentary consultation to understand your transformation objectives, challenges, and context. This conversation allows us to explore alignment between your needs and our expertise, whilst providing initial insights that you'll find valuable regardless of whether we proceed together.
What to expect:
- A structured 60-90 minute discussion with one of our senior consultants
- Exploration of your transformation context, objectives, and challenges
- Initial perspectives on potential approaches
- Transparent discussion about how we might work together
Outcome:
Shared understanding of your situation and mutual determination of whether to proceed to the diagnostic phase.
Diagnostic Assessment
Before proposing specific solutions, we conduct a focused diagnostic to gain deeper insights into your organisation's transformation needs and readiness. This structured assessment provides a solid foundation for developing an effective approach tailored to your specific context.
What to expect:
- A defined scope diagnostic engagement (typically 2-3 weeks)
- Stakeholder interviews with key leaders and influencers
- Review of relevant documentation and data
- Assessment of organisational readiness and capability
- Analysis of transformation context and requirements
Outcome:
A comprehensive diagnostic report with key findings, insights, and recommendations to inform the transformation approach.
Proposal and Agreement
Based on diagnostic insights, we develop a tailored proposal outlining our recommended approach, deliverables, timeline, and investment. We present this proposal in person, allowing for discussion, refinement, and alignment before formalising our partnership.
What to expect:
- A comprehensive proposal document with clear recommendations
- Transparent discussion of approach, deliverables, and investment
- Opportunity to refine scope and approach based on feedback
- Clear engagement terms and expectations
- Formal agreement process
Outcome:
A mutually agreed engagement plan with clear objectives, approach, deliverables, and terms.
Mobilisation and Kickoff
Once our partnership is formalised, we quickly mobilise our team and launch the engagement with a structured kickoff. This phase establishes working rhythms, confirms key stakeholders, and aligns on immediate priorities to build momentum.
What to expect:
- Assignment of dedicated consulting team
- Structured kickoff workshop with key stakeholders
- Establishment of governance and working processes
- Detailed work planning and immediate priorities
- Communication of approach to wider organisation as appropriate
Outcome:
A well-aligned start to the engagement with clear direction, established working practices, and initial momentum.
Transformation Delivery
The core of our partnership involves working together to implement the agreed transformation approach. Throughout this phase, we maintain regular governance, adapt to emerging needs, and focus relentlessly on delivering sustainable outcomes.
What to expect:
- Implementation of the tailored transformation methodology
- Regular progress reviews and governance meetings
- Ongoing stakeholder engagement and communication
- Capability building and knowledge transfer
- Adaptive response to emerging challenges and opportunities
Outcome:
Progressive delivery of transformation objectives with clear evidence of impact and value creation.
Evaluation and Transition
As the engagement nears completion, we focus on measuring outcomes, ensuring sustainability, and transitioning ownership to your team. This phase includes formal evaluation, knowledge transfer, and planning for continued success beyond our active involvement.
What to expect:
- Formal assessment of outcomes against objectives
- Documentation of key learnings and insights
- Comprehensive knowledge transfer sessions
- Sustainability planning and embedding mechanisms
- Discussion of potential future support needs
Outcome:
Successful completion with clear demonstration of value, embedded capabilities, and a plan for sustained transformation.
Personal Consultation Approach
What to expect during your initial consultation with our transformation experts
Understanding Your Context
We begin by exploring your organisation's current situation, transformation objectives, and the specific challenges you're facing. This includes discussing your industry context, competitive landscape, and the strategic drivers behind your transformation needs.
Clarifying Your Objectives
We work with you to articulate clear objectives for your transformation initiative. This includes exploring what success looks like, the specific outcomes you aim to achieve, and how these align with your broader organisational strategy.
Exploring Potential Approaches
Based on our understanding of your context and objectives, we share initial perspectives on potential approaches. This includes discussing relevant methodologies, success factors, and considerations specific to your situation.
Determining Next Steps
We conclude by discussing potential ways forward, including whether a diagnostic assessment would be valuable and what that might entail. We ensure you have clarity on possible next steps, without any pressure or obligation.
Our initial consultations are offered without cost or obligation. Our goal is to provide value through the conversation itself, regardless of whether we proceed to a formal engagement.
Our Engagement Models
Flexible approaches tailored to your specific transformation needs
Comprehensive Transformation Partnership
A full-scope engagement where we work alongside your team throughout the entire transformation journey, from initial diagnosis through implementation to embedding sustainable change.
Ideal for:
- Complex, multifaceted transformation initiatives
- Organisations requiring significant external support
- Situations demanding deep expertise across multiple domains
Typical duration:
6-18 months, depending on scope and complexity
Strategic Advisory Support
A focused engagement providing strategic guidance, frameworks, and expertise to support your internal transformation team. We serve as trusted advisors, helping navigate complex decisions and challenges.
Ideal for:
- Organisations with strong internal capabilities
- Situations requiring specific expertise or external perspective
- Transformations needing periodic strategic guidance
Typical duration:
3-12 months, often with flexible involvement patterns
Capability Building Programme
A structured programme focused on developing your organisation's internal change leadership capabilities. We design and deliver tailored development experiences that build sustainable transformation skills.
Ideal for:
- Organisations seeking to build internal transformation capability
- Leadership teams needing enhanced change management skills
- Situations requiring sustainable internal expertise
Typical duration:
3-6 months, with ongoing reinforcement options
Executive Coaching and Advisory
Personalised support for individual directors and executives leading transformation initiatives. We provide confidential coaching, expertise, and a trusted thinking partner for navigating complex change leadership challenges.
Ideal for:
- Senior leaders with significant transformation responsibilities
- Directors seeking confidential expertise and support
- Executives navigating complex change leadership challenges
Typical duration:
3-12 months, with regular structured sessions
Collaboration Terms and Agreements
Our approach to establishing clear, fair, and productive working relationships
Our Guiding Principles
All our client engagements are guided by the following core principles:
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Transparency
We provide complete clarity on our approach, deliverables, timelines, and fees. There are no hidden costs or unexpected surprises.
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Partnership
We work as genuine partners, aligning our success with yours and taking shared responsibility for outcomes.
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Confidentiality
We maintain the strictest confidentiality regarding all client information and organisational details.
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Flexibility
We recognise that transformation journeys evolve, and our agreements allow for appropriate adaptation as needs change.
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Value Creation
We focus relentlessly on creating tangible value that exceeds the investment in our services.
Engagement Framework
Our formal engagements are structured within a clear framework that includes:
Engagement Letter
A comprehensive document outlining the scope, approach, deliverables, timeline, team composition, and commercial terms of our partnership.
Standard Terms & Conditions
Our standard terms cover important aspects including confidentiality, intellectual property, liability, and operational procedures.
Statement of Work
For complex engagements, we develop detailed statements of work that specify activities, responsibilities, and success criteria for each phase.
Governance Framework
We establish clear governance mechanisms including steering committees, progress reviews, and escalation procedures to ensure effective oversight.
Flexible Commercial Models
We offer various commercial arrangements to align with your preferences and the nature of the engagement:
- Fixed fee engagements for clearly defined scope
- Time and materials arrangements for evolving requirements
- Hybrid models combining fixed and variable elements
- Value-based arrangements with fees linked to outcomes
Begin Your Transformation Journey Today
Schedule a complimentary consultation with our transformation experts