Financial Services Digital Transformation
Industry: Banking & Finance
A leading Baltic financial institution needed to transform its customer service model whilst implementing new digital platforms. The initiative involved significant changes to roles, processes, and customer interactions across 15 regional branches.
40%
Increase in digital adoption
28%
Improvement in customer satisfaction
12
Month implementation timeline
"Transcendence Consulting provided invaluable guidance throughout our digital transformation journey. Their structured approach to change management ensured our leadership team remained aligned whilst effectively engaging employees and customers."
— Chief Transformation Officer, Baltic Financial Services